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Frequently Asked Questions (FAQs)

 

1.How Do I Register For An Account?

  • Click On “My Account” Link At The Top Of The Page
  • Select “Create An Account” 
  • Please Fill All Fields Marked With ‘*’ Accurately
  • Click On “Submit”
  • Congratulations! You Now Have An Account And Are Ready To Start Shopping!

 

2.What If I Forget My Password For The Account?

  • Click On "My Account" Link At The Top Of The Page
  • Click On Forget Your Password
  • Enter Your Email Address And Press Submit And The Password Reset Link Will Be Sent To You
  •  Please Click On The Reset Link And Enter The New Password For Your Account.

 

3.How To Subscribe Or Unsubscribe For The Smartbaby Newsletter?

Subscribe: Open The Smartbaby.Ae Homepage And At The Bottom Of The Page There Is A Get Newsletter Block. Enter Your Email Address Over There And Your Email Address Will Be Added To Our  Subscriber List.

Unsubscribe: Please Email Us At care@smartbaby.ae Or Click On The Unsubscribe Link Below The Newsletter.

 

4.How To Apply The Discount Code?

  • Firstly Add Items To Cart.
  • Simply Go To Your Shopping Cart By Clicking The VIEW CART Button.
  • Type "Dicount/Coupon Code" (Without The Quote Marks) Under The DISCOUNT CODES Tab.
  • Click The APPLY COUPON Button.
  • You Can Now Enjoy The Benefits Of Discount !
  • Click PROCEED TO CHECKOUT Button For A Successful Transaction.

 

5.What If I Don't Receive My Order In More Than 7 Days?

Please Email Us At care@smartbaby.ae Or Call Us On 600 522274.

 

6.How Do I Select Items To Purchase?

As You Browse Through The Smartbaby Online Store, Click On The "Add To Shopping Cart" Button Beneath The Items That You Wish To Purchase.

 

7.How Do I Know What Is In My Shopping Cart?

When Browsing Through Smartbaby, Simply Look To The Right-Side Of The Screen To See Which Items You Have In Your Shopping Cart.  Use The Arrows To Move Between Items In Your Cart.

 

8.How Do I Remove An Item From My Shopping Cart?

Click The "Remove" Check Box And Click "Modify Cart" To Remove That Item From Your Cart. You May Also Change The Quantity Of Items To "0" (Zero) To Remove The Item From Your Shopping Cart.

 

9.How Do I Modify The Quantity Of A Product In My Shopping Cart?

Click On "View Shopping Cart" To See An Itemized List Of The Products In Your Shopping Cart. Change The Quantity Of The Item And Click "Modify Cart" To Update The Contents Of Your Shopping Cart.

 

10.How Do I Empty Out My Shopping Cart?

To Remove Items From Your Shopping Cart Click On "View Cart", Check The "Remove" Box For Each Item That You Would Like To Remove From Your Shopping Cart And Then Click On "Update Total".

 

11.How Do I Pay For My Merchandise?

We Accept Only Cash On Delivery. If You Wish To Pay By Another Method, Simply Submit Your Request Via Email Without Any Payment Information To:care@smartbaby.ae And We Will Contact You To Make Arrangements For Payment.

 

12.How Do I Know That Smartbaby Has Received My Order?

Our Ordering System Will Automatically Send You An Email Confirming That Your Order Was Successfully Submitted. Please Make Certain That The Email Address You Provide Is Correct. Upon Processing, We Will Send You An Additional Email Message Confirming Your Order With Applicable Taxes And Shipping Charges Calculated, And A Shipping Order Number For Your Records.

 

13.What Is SmartBaby’s Return Policy And Who Do I Contact Regarding Returns?

Click Here To Read SmartBaby's Return Policy, If For Some Reason You Need To Return An Item To Smartbaby Please Email The Details Of Your Particular Situation To: care@smartbaby.ae or Call 600 522274.